--- title: "Airbnb automated messages: what to automate - Eventi" description: "Airbnb automated messages: the six messages to schedule and when each should fire, the four situations that need a human, and ten templates for both." canonical: https://ueventi.com/airbnb-message-templates/automated last-updated: 2026-11-08 --- ![](/media/photos/ai-host-planning-800.webp) ![](/media/photos/host-phone-800.webp) ![](/media/photos/ai-griha-pravesh-800.webp) ![](/media/photos/ai-host-planning-800.webp) ![](/media/photos/host-phone-800.webp) ![](/media/photos/ai-griha-pravesh-800.webp) Airbnb automated messages # Airbnb automated messages: what to schedule and what to keep human. Six messages in every stay are the same for every guest and fire on a predictable day: the booking confirmation, the three-day heads-up, the check-in details the day before, the first-morning check, the check-out reminder and the review request. Those should be automated. Complaints, special requests, weather and anything about extra guests should not. This page lists the automated messages with their timing, the four situations that always need a person, and ten Airbnb message templates for both. [Send check-in details to this week's guests](/solutions/short-term-rentals) Free to start, no Airbnb connection required. ## The test for automating a message Automate a message if you would send the same words to every guest on the same day relative to their booking. The check-in details the day before pass that test. So does the review request two days after departure. A reply to a guest asking about a birthday dinner does not. Automated messages should still sound like you. Write them in your own voice, sign with your name, and say openly when something is automatic, such as the instant booking confirmation. Guests do not mind a scheduled message. They mind a scheduled message pretending to be a personal one. Read the replies. Automation sends the message. A person still has to notice when a guest answers the arrival-time question with a flight delay, or replies to the first-morning check with a broken shower. The point of automating is to free that attention, not to remove it. ## Automated message templates, and the human ones Six messages to schedule, in the order they fire, and four examples of messages that should always be written by a person. Replace \[Guest\], \[Address\], \[Door code\], \[Wi-Fi\] and \[Check-out time\]. ### Messages to automate > Thanks for booking, \[Guest\]. This is an automatic confirmation so you have it in writing: your dates are locked in, check-in opens at 3 PM and check-out is at \[Check-out time\]. A real person, me, will message you before arrival with the door code and directions. > Hi \[Guest\], three days until your stay. The apartment is at \[Address\], self check-in opens at 3, and street parking is free in the evenings. Full instructions and the door code arrive the day before. Reply with questions any time, a human reads this inbox. > Check-in is tomorrow, \[Guest\]. Door code: \[Door code\]. Wi-Fi: \[Wi-Fi\]. Address: \[Address\], second floor, buzzer marked 2L. The house manual is on the table and the heating comes on at noon. Which arrival window suits you? Tap one below. > Morning \[Guest\], hope the first night was comfortable. Anything not working, from the shower pressure to the TV remote, tell us now and we'll sort it today. Local tip: the bakery at the end of the street sells out of croissants by 9. > Tomorrow's check-out is at \[Check-out time\], \[Guest\]. Keys back in the lockbox, heating off, nothing else needed. Want to stay until noon? Reply LATE and we'll see whether the calendar allows it. It has been a pleasure hosting you. > \[Guest\], thank you again for choosing our place. A review on the platform helps us more than you'd think, and ours for you is already written. If anything fell short, reply here first so we get the chance to make it right. ### Messages to keep human > Hi \[Guest\], I saw your message about the noise from the street last night. I'm sorry, there is roadwork this week that I should have warned you about. I've put earplugs and a fan in the bedroom, and I'll take 15 percent off the cleaning fee. Please tell me if it continues. > \[Guest\], happy to help with the restaurant question. For a birthday dinner I would book Osteria Nina on Via Roma, ask for the courtyard table. If you tell me the date I'll call them, the owner is a friend. Enjoy! > Hello \[Guest\], I just saw the forecast for your arrival day, heavy snow from noon. If your train is delayed, don't worry about the check-in window, the lockbox works all night and I've turned the heating up. Message me when you're close. > Hi \[Guest\], regarding the extra guest you mentioned: the apartment is licensed for four, so unfortunately a fifth person cannot stay overnight, but friends are very welcome to visit during the day. Thanks for asking first, I appreciate it. ## The automation schedule When each scheduled message should fire, relative to the booking. Message When it fires What it asks Booking confirmation Within minutes of booking Nothing, it reassures Three-day heads-up 3 days before arrival, 10 AM Any questions Check-in details 1 day before arrival, 10 AM Arrival window, with buttons First-morning check Morning after arrival, 9 AM Is anything not working Check-out reminder Evening before departure, 7 PM Late check-out wanted Review request 2 days after departure A review Times are in the guest's local time. Nothing fires between 9 PM and 8 AM. ## Four things never to automate ### Complaints A guest with a broken shower who gets a scheduled local tip in reply will write about it. Read and answer every complaint personally, the same hour. ### Special requests Birthdays, early check-in for a wedding, a crib for a baby. The answer is specific and the warmth is the point. ### Weather and disruption Snow, strikes, roadwork, a power cut. Guests need a human who knows the situation on the ground. ### Rule enforcement Extra guests, smoking, noise. A scheduled warning reads as a threat. A personal message reads as a reasonable host. ## Automating the day-before message without a property manager Airbnb's own scheduled messages handle a single listing inside the app. Hosts who also take direct bookings or run several places tend to want the check-in message to go out from one place to everyone. The short-term rentals page on Eventi takes a list of the week's guests, sends the check-in details the day before arrival, and asks for arrival time and guest count with buttons. It is not connected to Airbnb or any property management system today, so the list is pasted in each week, and the replies come back as a list rather than scattered chats. ## Airbnb automated messages: common questions Straight answers before you send anything. ### Which Airbnb messages should be automated? ### Do guests dislike automated messages? ### Can I automate messages on Airbnb itself? ### What time should automated messages be sent? ### How do I make an automated message feel personal? ## Keep going [Airbnb message templates: all stages](/airbnb-message-templates)[Airbnb check-in message templates](/airbnb-message-templates/check-in)[Airbnb check-out message templates](/airbnb-message-templates/check-out)[Airbnb review request templates](/airbnb-message-templates/review-request)[Check-in messages for short-term rentals](/solutions/short-term-rentals) [Start free](https://app.ueventi.com/login)