--- title: "Short-term rental guest messages by WhatsApp - Eventi" description: "Ask every arriving guest their arrival time and party size with one WhatsApp and buttons, then send check-in details the day before, for every unit." canonical: https://ueventi.com/solutions/short-term-rentals last-updated: 2026-11-02 --- ![](/media/photos/ai-landlord-phone-800.webp) Airbnb hosts, vacation rental owners and small property managers # The same five questions, asked once for every unit Every Thursday the host of four units types the same message four times. What time are you arriving, how many of you are there, the door code is this, the parking spot is that, checkout is at 11. Then a guest replies at midnight asking for the code again. Import the week's arrivals, send one WhatsApp per guest with arrival-time buttons, ask the guest count after they answer, and send the check-in details the day before to everyone who replied. The questions get written once and the answers land in one list instead of four chat threads. [Start free](https://app.ueventi.com/login?lang=en&type=business&utm_source=solutions&utm_medium=website&utm_campaign=solution-short-term-rentals) No card needed to try it. ![](/media/photos/ai-landlord-phone-800.webp) WhatsApp Hi Devon, this is Blue Door Stays. You check in at the Pine Street cottage in Asheville tomorrow. About what time will you arrive? Before 4 PM4 to 8 PMAfter 8 PM 4 to 8 PM Great, the cottage will be ready by 4. The door code and the parking note arrive tomorrow morning. How many guests are in your party? ## How it works 1 ### Import the week's arrivals Paste guest names, numbers, check-in dates and unit names from your booking exports or the spreadsheet you already keep. A group column for the unit lets you read each property on its own. 2 ### Write the questions once Arrival time with three windows as buttons, then guest count after the answer. Your wording, with the unit name and the date filled in per guest. WhatsApp approves it within about a day. 3 ### Remind the ones who have not answered Guests who tap are done. Guests who have not answered get one reminder inside the hours you set and a final one. A guest without WhatsApp gets the same question as a text from a toll-free number. 4 ### Send the check-in note the day before An optional day-of message carries the address, the code and the parking instructions to everyone who replied. Afterwards, an optional thank-you can ask for a review. ## What you get ### Late arrivals known before dinner An After 8 PM tap tells you to leave the porch light on and skip the in-person welcome. A Before 4 PM tap tells the cleaner the turnover is tight. ### Guest count before the extra beds The follow-up after the arrival answer asks how many are coming, so the sofa bed is made up and the extra towels are out before anyone has to ask. ### One list across all your units The group column shows the week per property. Four cottages or forty apartments, the question is sent once and read in one place. ### Free text filed, not lost Replies like we might be late, is early check-in possible, or we're bringing a dog are read and filed next to the button answers. ## What works today - One list per week of arrivals, with units as groups. - Arrival-time buttons with your own labels, a guest-count follow-up, reminders to the silent and a day-of check-in message. - Live counts per unit and per answer, and a spreadsheet export for the cleaner. - Text fallback from a toll-free US number, and AI voice calls in English in the complete package. ## What comes next - A connection to Airbnb, Vrbo and channel managers so arrivals import themselves. - Repeating sends that go out a set number of days before each check-in. - A link to collect a deposit or a late checkout fee inside the message. ## Questions businesses ask Straight answers before you send anything. ### Does it connect to Airbnb, Vrbo or my channel manager? ### What does the guest see? ### What does it cost for a small host? ### Can a guest opt out, and what happens to their number after checkout? ### Can I ask about pets, early check-in or a crib in the same flow? ## Try it with your own list this week. [All solutions](/solutions)[Appointment confirmations](/solutions/appointment-confirmations)[Customer feedback](/solutions/customer-feedback)[Event planners](/solutions/event-planners) [Start free](https://app.ueventi.com/login?lang=en&type=business&utm_source=solutions&utm_medium=website&utm_campaign=solution-short-term-rentals)[See pricing](/pricing)